How we help practices
A clearer way of working
Bring together existing protocols, local know-how and guidance for the tools you use.
Clarify and approve the practice's way of working, then make it usable through practical steps and source-grounded answers.
How we support your teams
Shared knowledge
Clear ways of working
Connect instructions, roles, tools, handoffs and exceptions in one place, so staff can follow the agreed process or ask a question and get an answer grounded in the practice's own sources.
One approved version of how things work here
Ownership
Keep it current
Every process has a named owner and a review arrangement. When a question can't be answered, there's a route to resolve it and improve the guidance for everyone.
Gaps get resolved once, then shared
Click a segment to see how SyncRx supports each team
Managers & Leads
Capture, approve and own the way you work
- •Capture local arrangements once, so they don't have to be explained again and again.
- •Approve guidance and assign named owners for each process.
- •See unresolved questions and gaps in one place, and decide where they go.
- •Covers whole-practice processes, from front desk and documents to recalls and prescriptions.
- •Planned recalls module: year and monthly planning views.
Fewer things that only you can answer.
Your workforce
From asking the same person, to shared knowledge the whole team can use.
What this is intended to mean in practice:
Reduced cognitive load
Less remembering and second-guessing. For example: one approved place for how to handle a returned prescription or a recall non-responder.
Clearer delegation and escalation
Clear boundaries, checks and escalation routes make it easier to hand work over and know when to pass it back.
Support and development
Staff can learn local processes in context and raise where they need more support or training.
Consistent with the NHS 10 Year Plan's emphasis on supporting staff and sharing knowledge across teams.